Resources Mentioned in Today's Episode

McKinsey & Company COVID-19 Response Center

McKinsey & Company Research: Helping US healthcare stakeholders understand the human side of the COVID-19 crisis

Key Takeaways

McKinsey & Company Research

• Our research focuses on the person as a whole, to understand how COVID-19 has affected them.  
  • There has been an improvement since March, but there are still 53% of respondents in our latest survey who felt they were either anxious, depressed, or both.  
  • The data shows levels of anxiety and depression increasing for individuals in their mid 80’s.
    • From this, we can see that the age group that has the most need is experiencing the most distress out of the entire population.
  • We’ve seen that 70% of individuals are accessing care for their mental health through telehealth during this time.
  • 12% of people have either lost their health insurance or are about to lose their health insurance.
  • 20% of individuals report they haven’t received communications from their healthcare provider.
    • Proactive outreach from their healthcare provider was the most significant indicator of how to get consumers to receive needed care or come in earlier for their care
  • 12% of consumers have not gotten the care they need due to:
    • Not feeling safe in in-person environments.
    • No exposure to telehealth.
    • Other.

How to Support Consumers

• It’s essential to think about the design of your benefits so that people get care when they need it.
  • Consumers are requesting copays and deductibles to be waived for COVID-19 testing.
  • There’s an opportunity for providers to explain what costs will include upfront so that they can set up a payment plan or reduce the amount for patients during this time of transition.